Terms of Sale

 

Conclusion of the Sales Contract
By placing a purchase order, the customer undertakes to pay the seller the amount indicated at checkout. Teknofitness reserves the right not to proceed with your purchase order if one or more of the following conditions exist: products unavailable, lack of customer solvency guarantee, incomplete and/or incorrect data. No liability can be attributed to the seller in case of product unavailability.
We will promptly inform you via email and/or phone if your order has not been concluded, specifying the reasons.

Order Cancellation
The customer can request cancellation of their order at any time prior to the shipment of the item. No cancellation is possible while the item is in transit to the customer. In this case, the customer can still request a return once the package has been received (see subsequent paragraphs).

Shipping
Packages are usually handed over to the reference courier, BRT or SDA (at our discretion based on the weight and volume of the parcels), typically within 3 (three) working days. This timeframe is by no means binding for the seller Teknofitness, who assumes no responsibility for delays due to force majeure. Shipping costs also include packaging costs. Once handed over to the courier, the seller will provide the customer with the tracking number and the contact details of the courier's branch, which will be available to the customer for information on the shipping status.

Delivery
By law, the seller undertakes to ensure that the purchase is delivered within 30 (thirty) working days from the shipping date. If this is not the case, the customer may request the cancellation of the order and a full refund, including shipping costs, without justification. In the event of an absent recipient, any storage costs will be borne by the recipient, payable directly in cash upon subsequent delivery.

Even if requested, floor-level delivery may not be available for heavy and bulky packages. The courier's refusal to deliver to the floor is not attributable to Teknofitness. In case of refusal of delivery by the recipient, the shipping costs incurred by Teknofitness will not be refunded.

Checks upon delivery
Upon delivery, it is necessary:
– That the package is intact, not damaged, and in compliance with standard package characteristics;
– That the number of packages indicated on the delivery document corresponds to the number of packages actually delivered;

Should the package be damaged, broken, wet, crushed, or otherwise appear non-compliant, it is necessary to write "ACCEPTED WITH RESERVATION AND A BRIEF STATEMENT OF THE TYPE OF NON-COMPLIANCE" on the carrier's receipt.

Generic "checks subject to reservation" without a description of the damage will not be accepted. In the absence of a specific reservation, any transport damage will not be covered by warranty and will not be reimbursed in any way.
We always recommend choosing "insured shipping" at checkout, as this allows for a full refund of the item's value up to a maximum of €1500 (e.g., GLS all-in insurance). Otherwise, the refund request will follow the value assigned by the reference courier (without insurance, couriers typically reimburse €1 per kg, based on the weight of the shipment and not on the value of the goods).

Right of Withdrawal
This section outlines all return policies pertaining to purchases made on our website. We comply with the provisions of Legislative Decree 206/2005 (Consumer Code).

Pursuant to Article 64 of the Consumer Code, if the customer is a consumer (i.e., a natural person who purchases goods for purposes unrelated to their professional activity), they have the right to withdraw from the purchase contract for any reason, without needing to provide explanations and without any penalty, within the mandatory period of 14 calendar days, starting from the date of receipt of the goods. If the deadline falls on a non-working day, the deadline is extended to the first subsequent working day. To withdraw from the contract and return the purchased goods, it is sufficient to notify us via PEC (biemme.sport@pec.it) and proceed with the shipment of the goods, which must take place within 14 days of sending the communication of the intention to withdraw.

The right of withdrawal is subject to the following conditions:

1) The goods must be returned intact, unused, complete with all its parts and in its original packaging (including any documentation and accessories: manuals, cables, etc.). The integrity of the goods is, in fact, an essential condition for exercising the right of withdrawal. The right of withdrawal is entirely forfeited, due to the lack of the essential condition of integrity of the goods (packaging and/or its content), in cases where Teknofitness ascertains:
– even partial wear of the goods and any consumable materials;
– the absence of the external packaging and/or the original inner packaging;
– the absence of integral elements of the product (accessories, cables, manuals, parts);
– damage to the product

2) Any missing items in the packaging or signs of use on the goods (for example, removal of seals or protections placed by manufacturers) will be relevant for the evaluation of the decrease in value of the goods, with a consequent reduction in the amount re-credited to the customer.

3) The right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g., accessories, etc.);

4) Discrepancies between the image accompanying the product description sheet and what the customer received, relating to accessory elements such as color, dimensions, or anything else, are not valid reasons for exercising the right of withdrawal.

5) All personalized products and those built according to specific customer requests (treadmill belts, custom cables, plastics, etc.) are not covered by the right of withdrawal.

According to Article 67, paragraph 3 of the Consumer Code, the shipping costs related to the return of the goods are borne by the customer; furthermore, delivery costs to the customer and any other accessory costs highlighted at the time of placing the order will not be reimbursed. The shipment, until attested receipt at our warehouse, is under the complete responsibility of the customer.
In case of damage to the goods during transport, Teknofitness will notify the customer (within 5 working days of receiving the goods at its warehouses), to allow them to promptly file a claim against the courier of their choice and obtain reimbursement of the value of the goods (if insured). In this eventuality, the product will be made available to the customer for its return, while simultaneously cancelling the withdrawal request.

Upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport. Should the packaging and/or original packaging be damaged, Teknofitness will withhold a percentage from the due refund, corresponding to the decrease in value of the goods and as a contribution to the restoration costs.

Without prejudice to the foregoing, Teknofitness will reimburse the customer the amount related to the purchase of the goods, within 14 days of their return, by means of a reversal of the amount charged to the credit card or by bank transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details to which the refund should be made (ABI - CAB - Account number of the invoice holder).

In the event of forfeiture of the right of withdrawal, the goods will remain at the Teknofitness premises, available for collection by the customer at their expense.

Refund Times and Methods
After the return of the products, we will carry out the necessary checks regarding their conformity with the conditions and terms indicated in the right of withdrawal. Regardless of the payment method used, Teknofitness undertakes to issue the refund as soon as possible and, in any case, within fourteen (14) days from the date the return was delivered to our premises.

Warranty Rights
Pursuant to Legislative Decree 206/2005 ("Consumer Code"), all products sold on this site are covered by the 24-month Legal Guarantee. The purchase date indicated on the accompanying document is valid. The customer undertakes to keep the purchase receipt and can request a copy free of charge from Teknofitness within 60 (sixty) days from the order confirmation.

According to the 24-month Legal Guarantee, the seller is responsible to the consumer (the natural person acting for purposes unrelated to any entrepreneurial, commercial, craft, or professional activity) for defects of conformity not found at the time of purchase. In the case of purchases for entrepreneurial or professional activity, only the commercial warranty is valid for 12 months.

A defect of conformity exists when the product is not fit for the use for which it is ordinarily intended, does not conform to the description or does not possess the qualities promised by the seller, does not offer the usual qualities and performance of goods of the same type, is not fit for any particular purpose required by the consumer if made known to the seller at the time of purchase and accepted by the seller (Article 129 of the Consumer Code). A defect of conformity that becomes apparent within 24 months from the date of purchase of the goods must be reported within 2 months from the date the defect was discovered.

In the event of a lack of conformity, the consumer has the right to have the functionality restored, without labor costs and component replacement, and to have the goods brought into conformity through repair or replacement (Article 130 of the Consumer Code). If the requested remedy is objectively impossible or excessively burdensome, the seller may offer to replace the goods with one of equal condition and characteristics.

Please note that:
– Damage caused by misuse is not covered.
– Parts subject to wear and tear are not guaranteed if the damage is attributable to normal use.
– Unless otherwise indicated, the warranty is void if the product is used in gyms and public facilities.

To avail of the free assistance service, the product must be covered by warranty and must reach Teknofitness in its original packaging. Repairs or replacements must be carried out within a reasonable time from the consumer's request. If Teknofitness is unable to return the repaired product within a maximum of 60 days, the consumer may request one of the alternative remedies (replacement, contract termination, price reduction).

To take advantage of the warranty, all products must be delivered at the customer's expense to our headquarters, which will then send them to the relevant service center or repair them at the Teknofitness premises. Should the competent service center determine, after verification, that the relevant assistance, repair, and/or replacement are not covered by the warranty, Teknofitness shall be exempt from any obligation.

The shipping costs of the item under warranty from the Customer to Teknofitness are borne by the customer.
Teknofitness bears the cost of transport for the item under warranty from Teknofitness to the Customer.

USEFUL LINKS
– Conditions on warranty and order cancellation from the website www.europa.eu