Shipping, warranty, and returns

Shipping types:

At checkout, you can choose from the following options:

• Express courier:  BRT, GLS or SDA courier (depending on the weight and volume of the packages). Delivery will be to street level.

• Pallet shipping:  products will be shipped on an EPAL pallet and unloaded directly by the courier with a hydraulic lift. Delivery will be to street level.

• In-store pickup:  you will be notified as soon as the order is ready for pickup at our store.

• In-store pickup + assembly :  we will take care of the assembly; you will only need to pick up the chosen products.

• Floor delivery + assembly :  available only in the province of Pesaro – Urbino and neighboring municipalities, we assemble and deliver using our own vehicles, by appointment and to the desired floor, even on the same day. For heavy products, assistance will be required for delivery to the floor.

We always suggest also purchasing the "insured shipping" service, by writing it in the notes.

Delivery costs and additional services are specified at checkout based on the weight and volume of the items purchased.

In the case of purchasing heavy items such as flooring, discs, etc., shipping will be quoted to the customer after the order is placed.

 

Warranty

This section of the Teknofitness.it website provides all information regarding the legal warranty right.

Pursuant to Legislative Decree 206/2005 ("Consumer Code"), all products sold on this site are covered by a 24-month Legal Warranty.
The purchase date indicated in the accompanying document is valid.
The customer undertakes to keep the purchase receipt.

Based on the 24-month Legal Warranty, we are liable to the consumer (the natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out) for defects of conformity not found at the time of purchase. In the case of purchases for entrepreneurial or professional activities, only the commercial warranty, which is valid for 12 months, applies.

A lack of conformity exists when the product is not suitable for the use for which it is habitually intended, does not conform to the description or does not possess the qualities promised by the seller, or does not offer the usual qualities and performance of a good of the same type. A lack of conformity that manifests itself within 24 months from the date of purchase of the good must be reported within 2 months from the date of discovery of the defect.

In case of a lack of conformity, the consumer has the right to have the functionality restored, free of labor and component replacement costs, and the conformity of the good through repair or replacement (Article 130 of the Consumer Code). If the requested remedy is objectively impossible or excessively burdensome, the seller may offer to replace the good with one of equal condition and characteristics.

Please note that:
– Damages caused by misuse are not covered.
– Parts subject to wear and tear are not covered, if the damage is attributable to normal use.
– Unless otherwise indicated, the warranty is void if the product is used in gyms and public facilities.

Wearable components (e.g., treadmill belt, bearings, rollers) are not covered by warranty.

To qualify for free assistance, the product must be covered by warranty and must arrive at Teknofitness properly packaged (the original box is not essential for warranty service). Repairs or replacements must be carried out within a reasonable period from the consumer's request. If Teknofitness is unable to return the repaired product within a maximum of 60 days, the consumer may request one of the alternative remedies (replacement with a product of equivalent category and condition, price reduction).

To avail of the warranty, all products must be delivered at the customer's expense to our premises, who will then arrange for shipment to the designated service center or for repair at Teknofitness facilities. Should it be determined, following verification by the competent service center, that the relevant warranty assistance and repair and/or replacement are not applicable, Teknofitness shall be exempt from any charges.

The costs of delivering the good under warranty from the customer to Teknofitness are borne by the customer.
Teknofitness bears the cost of transport for the good under warranty from Teknofitness to the customer.

We also offer a home collection and redelivery service for those unable to deliver the defective product to our premises. The cost of the collection and redelivery service will be agreed upon based on the distance and the time required to transfer the product to our warehouse.

For all terms and conditions of sale, click here

 

Returns and refunds:

Right of withdrawal
This section illustrates all return policies regarding purchases made on our site. We comply with the provisions of Legislative Decree 206/2005 (Consumer Code).

Pursuant to art. 64 of the Consumer Code, if the customer is a consumer (i.e., a natural person who purchases goods for purposes unrelated to their professional activity), they have the right to withdraw from the purchase contract for any reason, without needing to provide explanations and without any penalty, within the mandatory period of 14 calendar days, starting from the date of receipt of the goods. If the deadline falls on a non-working day, the deadline is extended to the next working day. To withdraw from the contract and return the purchased goods, it is sufficient to notify us via certified email (biemme.sport@pec.it), await our confirmation, and only then proceed with shipping the goods, which must take place within 14 days of sending the communication of intent to withdraw.

The right of withdrawal is subject to the following conditions:

1) The goods must be returned intact, unused, complete with all its parts and in its original packaging, (including any documentation and accessory equipment: manuals, cables, etc.). The integrity of the goods is, in fact, an essential condition for exercising the right of withdrawal. The right of withdrawal is completely forfeited, due to the lack of the essential condition of integrity of the goods (packaging and/or its content), in cases where Teknofitness ascertains:
– wear, even partial, of the goods and any consumables;
– the absence of the external packaging and/or the original internal packaging;
– the absence of integral elements of the product (accessories, cables, manuals, parts);
– damage to the product

2) Any deficiencies in the packaging or signs of use on the goods (e.g., removal of seals or protections placed by manufacturers) will be relevant for the purpose of evaluating the decrease in value of the goods, with a consequent reduction in the amount credited back to the customer.

3) The right applies to the product purchased in its entirety; it is not possible to exercise the right of withdrawal only on part of the product purchased (e.g., accessories, etc.);

4) The discrepancy between the image accompanying the product description and what the customer received, relating to accessory elements such as color, dimensions, or otherwise, is not a valid reason to exercise the right of withdrawal.

5) All personalized products and those built to specific customer requests (treadmill belts, custom cables, plastics, etc.) are not covered by the right of withdrawal.

Pursuant to art. 67, paragraph 3 of the Consumer Code, the shipping costs for returning the goods are borne by the customer, and delivery costs to the customer and any other accessory costs highlighted at the time of placing the order will also not be refunded. The shipment, until the certified receipt at our warehouse, is under the full responsibility of the customer.
In case of damage to the goods during transport, Teknofitness will notify the customer of the incident (within 5 working days of receiving the goods at its warehouses), to allow them to promptly file a complaint against the courier of their choice and obtain reimbursement of the value of the goods (if insured), in this event, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal.

Upon its arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport. If the packaging and/or the original packaging are found to be damaged, Teknofitness will withhold a percentage from the refund due, corresponding to the decrease in value of the goods and as a contribution to the restoration costs.

Notwithstanding the provisions of the preceding point, Teknofitness will refund the customer the amount related to the purchase of the goods, within 14 days of its return, through a reversal procedure of the amount charged to the Credit Card or by Bank Transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (ABI – CAB – Current Account of the invoice holder).

In case of forfeiture of the right of withdrawal, the goods will remain at the Teknofitness premises, available for the customer to collect at their own expense.

Refund times and methods
After the products are returned, we will carry out the necessary checks to ensure they comply with the conditions and terms indicated in the right of withdrawal. Regardless of the payment method used, Teknofitness will strive to issue the refund as soon as possible and in any case within fourteen (14) days from the date the return was delivered to our premises.

Address for return shipment
Teknofitness
Via Einaudi 114
Fano – 61034 (PU)

PLEASE INCLUDE THE SENDER'S NAME AND REFERENCE OR DIRECTLY THE ORDER NUMBER INSIDE THE PACKAGE